Ardross Farm News and Events

How To Shop With Us

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COME TO OUR SHOP

You are welcome to come to our shop and we have strict rules in place to ensure the safety of our team and customers. Please do not come if you are in social isolation, have a cough or a temperature. We are also asking for only one member of a family to shop at once and no more than three people in the shop at a time. We have lines in the shop at two metre intervals so you can keep your distance. Once you have collected your shopping we ask you to place the basket on the till table and step back. Our team will then process your order and step back to allow you to pay. We also have sanitiser at the door to use on your way in and out. We have stopped accepting cash.

CALL/EMAIL & COLLECT FOOD TO GO SERVICE

Due to unprecedented demand, the amount of customers accessing the shop, the safety and wellbeing of our colleagues and customers, we are having to change the way we can continue to provide our customers with the food they wish to purchase.

We also believe that limiting the amount of time it takes you to get the food you need will be helpful to reduce the time you are out of your house, reduce the time you are in the presence of others, and ultimately, play our part in minimising the spread of the virus.   You can now order directly from us and collect it the next day. Simply call 01333 331400 or email info@ardrossfarm.co.uk before 3pm to allow us time to pick your shopping for you and get it ready for you to collect from 12noon the following day. A rough stock list can be found here, however you are welcome to order anything that we normally sell in our shop.

We will put your order together and then phone to take payment over the phone. At this time you will be asked for the make and colour of the car that will be collecting your order and given a mobile number to text when you arrive in the car park.

When you have arrived to collect your shopping please text your full name to the mobile number provided. Please allow a few minutes for us to gather your order together. A member of staff will bring your shopping to your car and place it on the ground a safe distance away. Once the team member has left you can pick up your shopping and head home.

*** Please note we reserve the right to substitute with a similar or like for like alternative should any items become unavailable ***
*** We are also unable to process any amendments or additions once your order has been placed. We have been trying our best to accommodate all requests but are now finding it unmanageable to amend orders. We hope you understand***

HOME DELIVERY

We offer a home delivery service in North East Fife at a charge of £4.50. There is currently a few days wait for this. Simply call 01333 331400 or email info@ardrossfarm.co.uk before 3pm to allow us time to pick your shopping for you and get it ready for delivery. Payment is taken over the phone by card and then your delivery is left in a safe space by one of our drivers. We are happy to deliver to our customers however we are asking, where possible, for people who are able to use the order and collect service to do so. This means we are able to deliver to vulnerable and at risk people. A rough stock list can be found here, however you are welcome to order anything that we normally sell in our shop.

*** Please note we reserve the right to substitute with a similar or like for like alternative should any items become unavailable ***
*** We are also unable to process any amendments or additions once your order has been placed. We have been trying our best to accommodate all requests but are now finding it unmanageable to amend orders. We hope you understand***

Thank you very much for your support and orders during this difficult time, it means a lot to everyone here.

Hope you are staying safe and well.

With kind regards,

The Ardross Team

 

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