Ardross Farm News and Events

Frequently Asked Questions

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FAQWe are being asked lots of questions via email and over the phone just now so we thought that we would compile a list of frequently asked questions for you:

Q. Are you still open
A. Yes we are. We are open 7 days a week 10am – 4pm. We have strict social distancing rules in place so there is only one customer allowed into the shop at a time. We ask everyone to use the hand sanitiser provided upon entering and leaving the shop. We also only accept card payments.

Q. How do I order?
A. Please either phone (01333 331400) or email (info@ardrossfarm.co.uk) your order to us. If you leave a message on our answer machine we will reply to you the same day. All emails are replied to and cleared daily as well. If you don’t receive an automated reply from our email address then it hasn’t been received so please resend it.

Q. When can you deliver?
A. Our deliver days are as follows

Monday

KY9

KY10

KY16

Tuesday

KY9

KY10

KY15

Wednesday

KY9

KY10

KY8

Thursday

KY9

KY10

KY16

Friday

KY9

KY10

KY15

Saturday

KY9

KY10

KY8

If you send us your order by 3pm the day before we should be able to get it to you for the next delivery day. That is unless the delivery slots are full. Delivery is confirmed as either the morning or afternoon. We normally do KY9 & KY10 in the mornings and further afield in the afternoon.

Q. When can we collect our phone and collect order?
A. You can collect your order anytime between 10am-4pm. Once you arrive in the car park please text your full name and the colour of car to 07399 076 502. We will be out within a few minutes with your order which will be placed a safe distance from your car. Please do not phone that number, it cannot accept in coming calls.

Q. What can we deliver?
A. Anything we sell in the shop. We have a reduced price list of products on our website but we can delivery absolutely anything we normally sell. For people who have never been to our shop we sell almost anything food wise that a supermarket does.

Q. How do we pay?
A. We take your card details over the phone and type them straight into our card terminal.

Q. Can we make a veg box up?
A. Yes we can. Just let us know the amount you would like to spend and we will fill a box with fresh fruit and veg.
 

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